Terms & Conditions

Introduction

What this means: By using our Services, you enter a binding contract with SKPHost Web Solution (“Company”).

1. These Terms apply to all Services we provide.
2. Your agreement: Accessing or using the Services means you accept these Terms.
3. Scope includes hosting, domain registration/transfer/renewal, SSL, servers, add-ons, and related software.
4. We may update Terms without prior notice to reflect legal, security, or operational changes.
5. Continuing to use Services after updates constitutes acceptance of the updated Terms.

Eligibility

Why this exists: We must follow age, sanctions, and compliance rules.

1. Services are available only to individuals aged 18+ and legally registered businesses.
2. Accounts violating international sanctions (e.g., OFAC/UN/EU lists) will be terminated.
3. We may deny service at our sole discretion where risk or non-compliance exists.
4. Eligibility applies at signup and continuously during use; if eligibility changes, we may suspend/terminate.

Account Registration

What we need: Accurate, verifiable customer details to operate and support your Services.

1. 3.1 Provide full name, valid email, physical address, and phone number.
2. 3.2 Fake, incomplete, or unverifiable accounts may be suspended or terminated.
3. 3.3 Keep details current at all times; you are responsible for updates.
4. 3.4 We may decline accounts suspected of fraud, abuse, or high risk.

Customer Identity & KYC

Purpose: Prevent fraud/abuse and comply with law and registry/partner rules.

1. 4.1 We may require Know Your Customer (KYC) verification at signup or later.
2. 4.2 Acceptable documents include government-issued ID, proof of address, and for businesses: registration certificates and authorized signatory ID.
3. 4.3 Mandatory for domains, VPS, dedicated servers, and reseller hosting.
4. 4.4 Refusal/failure to provide documents results in immediate suspension without refund.

Account Security

Your responsibility: Secure your credentials and software.

1. Use strong, unique passwords; enable MFA where available.
2. We are not liable for breaches caused by customer negligence or insecure configurations.
3. Report unauthorized access immediately via a support ticket.
4. Compromised accounts involved in abuse will be suspended to protect the platform.

Billing & Payment

1. All Services are prepaid unless otherwise agreed in writing.
2. Invoices must be paid by the due date shown.
3. We are not liable for payment gateway outages or customer-side issues (cards, banks, wallets).
4. Non-payment leads to suspension and, after grace periods, termination.
5. Billing disputes must be raised before the due date.

Renewals

Stay current: Renew before expiry to avoid service/domain loss.

1. We usually generate renewal invoices ahead of expiration.
2. You are responsible for timely renewal and payment.
3. Failure to renew may result in suspension and deletion.
4. Domains lost due to non-renewal are the customer’s responsibility.
5. Reminders are a courtesy and not guaranteed.

Refund Policy

General rule: Payments are non-refundable unless a specific guarantee applies.

1. Non-refundable items include domains, SSL, VPS, dedicated servers, IPs, and licenses.
2. Approved refunds (if any) are issued as account credit only.
3. Accounts terminated for abuse or fraud are ineligible for refunds.
4. Partial-term cancellations do not qualify for refunds.

Chargebacks & Disputes

Talk to us first: Charging back with your bank/processor is treated as fraud.

1. Chargebacks cause immediate termination of all Services.
2. Customers filing chargebacks may be permanently blacklisted.
3. Raise billing issues with our billing/support team for resolution.
4. Fraudulent disputes may lead to legal action.

KYC & Verification

1. 10.1 We may request KYC/verification at signup or later (government ID, proof of address, business docs for companies); failure or refusal to provide required documents when requested may result in suspension, denial of activation, or termination without refund, as needed for legal, anti-fraud, or partner compliance.

Price Changes

1. Prices may change any time without prior notice.
2. Renewal pricing may differ from introductory promos.
3. Adjustments apply automatically at renewal.
4. Customers should review current pricing before renewal.
5. Refusal to pay new rates results in suspension/termination.

Acceptable Use & Abuse Policy

Zero tolerance: Keep the platform safe for everyone.

1. Prohibited: spam, phishing, malware, copyright infringement, illegal content/activities.
2. Shared hosting cannot be used for backups, warez, or heavy streaming/archival.
3. Abuse may lead to immediate suspension/termination without refund.
4. Respond to abuse tickets within 12 hours.
5. Repeat offenders are permanently banned.

Promotions & Discounts

1. Unless specified otherwise, discounts apply only to the first billing cycle.
2. Coupon stacking, multi-account abuse, or manipulation is prohibited.
3. Promotions can be modified/withdrawn at any time.
4. Misuse leads to cancellation without refund.
5. Renewal pricing is unaffected unless explicitly stated.

Security & Responsibilities

1. Keep CMS, plugins, themes, and apps updated and licensed.
2. Hosting pirated/nulled software/scripts is prohibited.
3. We may quarantine/suspend malware-infected accounts.
4. You are responsible for your content and user activity.
5. Failure to maintain security can lead to suspension.

Domain Registrations

1. All domain registrations are final and non-refundable.
2. Subject to ICANN and registry policies/rules.
3. Active only upon registry confirmation.
4. Incorrect contact details may cause suspension or deletion.
5. Registry-level actions are outside our control/responsibility.

Domain Renewals

1. You must renew domains before expiry.
2. Expired domains may enter redemption (extra fees apply).
3. Permanent loss due to non-renewal is your responsibility.
4. We are not responsible for delays caused by non-payment.
5. Some registries may auction expired domains.

Domain Transfers

1. Transfers require a valid EPP/auth code and the domain to be unlocked.
2. Domains within 60 days of registration/transfer or with locks cannot transfer.
3. Failed transfers are non-refundable.
4. Provide accurate destination details to avoid failure.
5. We are not liable for other registrars’ delays or refusals.

Domain Hijacking

1. Attempts to hijack/theft result in immediate termination.
2. We may proactively lock domains under suspicion.
3. Serious cases are reported to ICANN/authorities.
4. Guilty customers are permanently blacklisted.

WHOIS Accuracy

1. 19.1 Accurate WHOIS is mandatory.
2. 19.2 False/outdated data can lead to suspension or deletion.
3. 19.3 Complete verification emails promptly to avoid disablement.
4. 19.4 You are fully responsible for WHOIS compliance.

Hosting — General Rules

1. Do not use hosting for illegal/abusive purposes.
2. Resource abuse that impacts others will be throttled or suspended.
3. We may monitor systems for compliance and security.
4. Shared environments require responsible/efficient use.
5. Severe/continued violations may result in permanent termination.

Shared Hosting Restrictions

1. Intended for typical websites and light workloads.
2. Prohibited: file storage vaults, warez, backups, large video archives.
3. Excessive CPU/RAM may trigger throttling/suspension.
4. Mass mailing is not allowed on shared servers.
5. High-demand users must upgrade to VPS/Dedicated.

Reseller Hosting Terms

1. Resellers are responsible for end-customer behavior and compliance.
2. Abuse by any sub-account may suspend the entire reseller account.
3. We support the reseller, not end-users (unless contracted otherwise).
4. Resellers must comply with ICANN and Company policies.
5. Accounts may be audited for compliance/security.

VPS & Dedicated Servers

1. Provided unmanaged unless a managed plan is purchased.
2. You must harden, update, and secure your server.
3. No pirated/unlicensed software.
4. Illegal use = immediate suspension.
5. You are responsible for backups and disaster recovery.

Cloud Hosting Rules

1. Usage-based billing may apply to compute, storage, bandwidth, or I/O.
2. Overuse incurs additional charges as per pricing.
3. Abusive activity leads to suspension/termination.
4. You must configure, secure, and monitor your own apps.
5. Misuse voids SLA and refund eligibility.

FFMPEG Hosting Rules

1. Only for licensed, lawful streaming/transcoding.
2. Pirated/copyrighted content leads to suspension.
3. Excess bandwidth will be billed per published rates.
4. Repeated violations result in permanent bans.

Resource Usage & Fair Use

1. “Unlimited” plans are subject to fair use.
2. Do not monopolize shared resources.
3. Consistently high usage requires plan upgrades.
4. Overuse may cause throttling or temporary suspension.

Email & Mailing Limits

1. Shared hosting limit: up to 200 emails per hour per account (unless stated otherwise in your plan).
2. Mass mailing is prohibited on shared hosting.
3. Mailing lists must be confirmed (double opt-in).
4. Spam complaints may lead to suspension and blacklist remediation fees.

Bulk Email & Marketing Rules

1. Bulk email is allowed only on VPS/Dedicated with proper configuration.
2. Comply with CAN-SPAM, GDPR/ePrivacy, and local anti-spam laws.
3. Include a working unsubscribe mechanism.
4. High complaint rates may cause immediate suspension and reputation blocks.

Abuse Policy

1. Zero-tolerance enforcement: spam, phishing, hacking, fraud, DDoS.
2. Respond to abuse tickets within 12 hours.
3. Repeat abuse = permanent blacklisting.
4. We may suspend accounts without prior notice in severe cases.

DMCA / Copyright Policy

1. We process valid copyright complaints and remove/disable reported material.
2. Customers may file a counter-notice when applicable.
3. Repeat infringement leads to termination.
4. We may cooperate with rights holders and authorities.

Spam & Phishing

1. Spam and phishing activities are strictly prohibited and will result in immediate termination without refund.
2. Reports may be shared with anti-abuse organizations.
3. No refunds for violations.

Malware & Security Threats

1. Hosting malware, exploits, or attack tools is prohibited.
2. Infected accounts may be suspended until cleaned and re-audited.
3. Patch vulnerabilities regularly; repeated issues = suspension.
4. We may scan and disable harmful scripts.

IP Address Allocation

1. All IPs remain Company property; you receive usage rights only.
2. Misuse (spam, listing) leads to revocation/suspension.
3. Blacklisted IPs may be reclaimed without refund.
4. Reassignment is at our discretion.

Network Usage

1. Prohibited: DDoS tools, packet sniffers on others’ traffic, port scanning.
2. Excessive traffic may incur overage charges as per plan.
3. Abusive activity = termination and filtering/blocks without notice.

Backups & Data Protection

1. You must keep your own backups; any complimentary backups are not guaranteed.
2. We are not responsible for data loss or corruption.
3. Deleted/terminated accounts cannot be restored.

Data Retention

1. We do not retain customer data after termination, except where law requires limited retention (e.g., billing records).
2. Download your data before cancellation/expiry.
3. Expired services may be permanently deleted.

Suspension Policy

1. Accounts may be suspended for overdue invoices, abuse, or policy violations.
2. Serious abuse may trigger suspension without notice.
3. Reactivation requires resolving issues and paying fees.
4. Unpaid suspensions may be deleted per retention timelines.
5. We may refuse reinstatement at our discretion.

Termination Policy

1. Termination for abuse, fraud, or repeated violations.
2. Data is permanently deleted on termination.
3. No refunds on terminated accounts.
4. We may permanently blacklist offenders.

Service Level Agreement (SLA)

1. Target network uptime: 99.9% monthly.
2. SLA applies to network availability only unless your plan states otherwise.
3. Credits are issued as account credits; no cash payouts.
4. Exclusions: DDoS, abuse, customer errors, scheduled maintenance, force majeure.
5. Submit SLA claims within 7 days of the incident.

Technical Support Scope

1. Support covers hosting/server platform issues.
2. Coding, design, or third-party app customization is not included unless purchased.
3. Managed support is available as an add-on.
4. Provide accurate details/logs for faster resolution.

Software Licensing

1. Use properly licensed software only.
2. Pirated/nulled scripts are prohibited and unsafe.
3. We are not liable for damages caused by unlicensed software.
4. Violations may lead to suspension/termination.

Third-Party Services

1. We may integrate third-party services or APIs.
2. We are not liable for their failures, bugs, or downtime.
3. Follow the third-party’s terms/licensing.
4. Some issues must be resolved directly with the third party.

Confidentiality & Privacy

1. We respect customer privacy and handle data per our Privacy Policy.
2. Operational access may occur for maintenance, abuse handling, or legal requests.
3. Customers handling personal data must comply with applicable laws (e.g., GDPR/CCPA).
4. We may retain minimal billing/service metadata for compliance.
5. By using Services, you consent to limited monitoring for abuse prevention (see Sec. 60).

Legal Compliance

1. You must comply with all local/international laws and industry rules.
2. Illegal activity leads to termination and potential reporting.
3. You are solely responsible for your legal compliance.
4. We do not defend or indemnify customers for illegal use.

Cooperation with Law Enforcement

1. We comply with valid legal orders and requests.
2. Data may be disclosed without prior customer approval where legally required.
3. Accounts under investigation may be suspended to preserve evidence.

Force Majeure

1. We are not liable for failures caused by events beyond our control (e.g., natural disasters, war, terrorism, pandemics, government actions, major outages).
2. Service may be delayed or interrupted; no refunds apply.
3. Plan redundancy for mission-critical workloads.

Indemnification

1. You agree to indemnify and hold harmless SKPHost, its partners, and affiliates against claims, damages, fines, and costs arising from your misuse or violation of these Terms or laws.
2. Includes third-party disputes caused by your content or activities.

Limitation of Liability

1. Services are provided “as is” and “as available.”
2. We are not liable for downtime, data loss, lost profits, or business interruption.
3. Our maximum aggregate liability is limited to the lesser of one month’s fee paid for the affected Service or the minimum amount required by law.
4. Beyond SLA credits (where applicable), no compensation is offered.

Service Modifications

1. We may modify, upgrade, downgrade, suspend, or discontinue Services for security, performance, vendor EOL, or compliance reasons.
2. No refunds or compensation are owed solely because of a modification or withdrawal.
3. Where feasible, we will provide notice and migration guidance; emergencies may proceed without notice.

Data Migration Policy

1. Migration help is best-effort and not guaranteed.
2. We are not liable for incomplete migrations, corrupt data, or incompatibilities.
3. You must verify your site/app, email, and databases after migration.
4. No credits/refunds for migration failures.

Service Activation

1. Activation requires full payment and, where applicable, KYC approval.
2. We may delay/deny activation for suspected fraud/abuse.
3. Setup ETAs are estimates, not guarantees.

Account Ownership Disputes

1. The signup email is treated as the legal owner unless changed through verified procedures.
2. Internal business disputes are outside our scope; we act on the verified owner’s instructions.
3. Ownership changes need official documentation (e.g., notarized agreements/corporate letters).
4. We may freeze accounts pending legal resolution.

Service Suspension for Investigations

1. Immediate suspension may occur on credible fraud/abuse/legal complaints.
2. No prior notice required in serious cases.
3. Confirmed violations lead to termination without refund and may be reported to authorities/industry databases.

Software & Script Restrictions

1. Do not install/run software that compromises security/performance (e.g., open proxies, file-sharing apps, malicious bots).
2. We may scan and disable unauthorized apps; repeat violations cause termination.

API & Automation Restrictions

1. Respect rate limits and fair use.
2. Scraping/excessive automation may be throttled or blocked.
3. API misuse can result in suspension.

Payment Fraud & False Transactions

1. Fraudulent payments result in immediate suspension/termination.
2. We may submit details to fraud networks and law enforcement.
3. Use of stolen payment methods leads to permanent bans; no refunds.

Account Transfer Policy

1. Accounts cannot be transferred/sold without prior written approval.
2. Unauthorized transfer attempts result in termination.
3. Approved transfers require verification/KYC for the receiving party.

Service Reselling Restrictions

1. Reselling is allowed only for authorized resellers under an active agreement.
2. Unauthorized reselling results in termination.
3. Resellers are responsible for end-client compliance and support unless otherwise agreed.

Late Payment Policy

1. Late fees may apply for overdue invoices.
2. Services may be suspended immediately after the due date.
3. Continued non-payment may lead to data deletion per policy.
4. Reactivation requires clearing dues and fees; restoration of deleted data is not guaranteed.

Monitoring & Logging

1. We may monitor activity, bandwidth, and logs to prevent abuse and ensure stability.
2. Analysis may include traffic, resource usage, and application signatures.
3. By using Services, you consent to such monitoring.
4. Logs may be shared with authorities when legally required.

Customer Content Responsibility

1. You are solely responsible for content hosted under your account, including third-party uploads/reseller clients/user-generated content.
2. Illegal/abusive content may be removed without notice; failure to moderate can lead to termination.

Payment Currency & Conversion

1. Charges are billed in the invoice currency.
2. Any bank/processor conversion fees are your responsibility.
3. Exchange rate differences are not covered by the Company.
4. Pay the exact invoiced amount without deductions or withholdings.

Account Reactivation

1. Possible only after violations are resolved and dues paid.
2. Reactivation fees may apply; approval is discretionary.
3. Repeat suspensions may result in permanent termination.

Customer Cooperation Requirement

1. Cooperate with abuse/fraud/security investigations (logs, access, identity checks).
2. Refusal may result in immediate suspension and forfeiture of refunds/SLA credits related to the incident.

Trial Services & Free Credits

1. Trials/credits are provided as-is with no guarantees or SLA.
2. We may revoke trials at any time.
3. Abuse of trial resources results in permanent bans.
4. No refunds/SLA credits apply to trials.

Termination by Customer

1. Request cancellation via the client portal.
2. Cancellation does not entitle you to a refund unless stated by a plan guarantee.
3. Services remain active until the end of the paid term; early cancellations are non-refundable.

Termination by Provider

1. 67.1 Company may terminate accounts for repeated abuse, security threats, legal non-compliance, or fraudulent payments; termination may permanently delete data without refund and may include banning from future Services.

Governing Language

1. These Terms are authored in English and constitute the official version.
2. Translations are for convenience; the English version prevails in any conflict.
3. You agree that legal matters will proceed in English.

Changes to Terms

1. We may revise Terms at any time without prior notice.
2. Updates take effect upon posting to our website/portal.
3. Continued use constitutes acceptance; review Terms periodically.

Entire Agreement

These Terms, together with related policies (Refund Policy, Privacy Policy, Acceptable Use Policy, any Service-Specific SLA), comprise the complete agreement between you and SKPHost Web Solution.

1. They supersede all prior or contemporaneous agreements (written or oral).
2. No exceptions apply unless set out in a signed document by Company management.
3. You acknowledge you are not relying on any promises not contained here.

Notices

1. Notices to Company must be sent to support@skphost.net and the postal address on the Company website: Koderma, Jharkhand 825409, India.
2. Notices to Customer will be sent to the email address on file and are effective 24 hours after sending unless required otherwise by law.

Governing Law & Jurisdiction

1. These Terms are governed by the laws of India.
2. Exclusive jurisdiction and venue are the courts located in Koderma, Jharkhand, India, unless mandatory law provides otherwise.

Severability

1. If any provision is invalid or unenforceable, the remaining provisions remain in full force and effect.

Assignment

1. Company may assign these Terms at its discretion. Customer may not assign without Company’s prior written consent.

Electronic Communications

1. Customer consents to receive electronic communications and agrees that such communications satisfy any legal requirement for written notice.

Final Clause

1. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.