Refund & Cancellation Policy

This Refund & Cancellation Policy governs all refund and cancellation requests for services offered by SKPHost Web Solution.

General Refund Policy

  1. Refund requests are considered only if services are not delivered as advertised or if critical service failures occur.
  2. Refunds are valid only for first-time hosting account purchases and must be requested within 24 hours of account activation.
  3. Refunds will be processed within 3–7 business days after identity verification and approval.
  4. All refunds are issued as account credit only. No refunds are issued back to bank accounts, cards, or wallets.

Money-Back Guarantee

  1. Shared Hosting plans include a limited 24-hour Money-Back Guarantee for first-time customers only.
  2. This guarantee does not apply to renewals, migrations, addons, or upgrades.
  3. Money-Back Guarantee excludes domains, SSLs, VPS, Dedicated Servers, and third-party licenses.

KYC Requirement for Refunds

  1. Refunds are processed only for customers who have successfully completed KYC Verification (valid government ID + proof of address).
  2. Refund requests without completed KYC will be rejected.
  3. This requirement ensures compliance with anti-fraud regulations, ICANN/registry rules, and the Indian DPDP Act.

Non-Refundable Services

  1. Domain registration, transfer, and renewal fees.
  2. SSL certificates, installation fees, and setup charges.
  3. VPS, Cloud Servers, and Dedicated Servers.
  4. Hosting renewals, addon services (Dedicated IP, backups, etc.), and service upgrades.
  5. Software and licenses (cPanel, LiteSpeed, Imunify360, JetBackup, CloudLinux, Softaculous, WHMCS, etc.).
  6. Custom development, migration, or one-time services.
  7. Accounts suspended for abuse, malware, phishing, spamming, or policy violations.

Shared License Policy

  1. No refund is provided for shared or bulk licenses once activated.
  2. Licenses are billed directly from vendors and are non-refundable under any circumstances.

Cancellation Policy

  1. Customers may cancel services anytime through the client portal, live chat, or support ticket.
  2. Cancellation does not automatically entitle a refund unless covered under Section 1 or 2.
  3. Upon cancellation, customer must settle all dues and outstanding invoices.
  4. Cancelled accounts lose access to billing and control panels, but prepaid services remain active until the end of the billing term.

Abuse & Violations

  1. No refunds are issued for accounts suspended or terminated for spamming, phishing, malware, or abuse of services.
  2. If a customer uses abusive language or threats towards SKPHost staff (via chat, email, call, or ticket), the account will be terminated immediately with no refund.

Outstanding Orders

  1. If pending orders exist at the time of cancellation, they will be fulfilled only if sufficient funds are available.
  2. If funds are insufficient, orders will be cancelled and charges reversed.
  3. The Company reserves the right to deny or cancel any order within 30 days of processing.

Processing of Refunds

  1. Approved refunds are processed within 3–7 working days.
  2. Refund timelines may vary depending on verification requirements and payment gateway policies.
  3. Transaction or gateway fees (if any) may be deducted from refund amounts.

Policy Updates

  1. SKPHost reserves the right to revise or update this Refund & Cancellation Policy at any time without prior notice.
  2. Continued use of services indicates acceptance of the latest version of this Policy.