Privacy Policy

This Privacy Policy explains how SKPHost Web Solution (“Company”, “we”, “our”) collects, uses, and protects customer data. By using our services, you agree to this Policy.

Information We Collect

  1. Account details (name, email, phone, address, GST/VAT).
  2. Billing/payment data processed via PCI-compliant gateways.
  3. Service usage logs (IP, access records, resource usage).
  4. Domain WHOIS details as required by ICANN/registry rules.

How We Use Data

  1. To deliver hosting, domain, email, SSL, and related services.
  2. To verify identity (KYC), process payments, and prevent fraud.
  3. To comply with ICANN, registry, and legal obligations.
  4. To enhance infrastructure, monitor abuse, and improve security.

WHOIS & ICANN Compliance

  1. Domain registrations require WHOIS data (name, email, phone, address).
  2. Some details may be public unless WHOIS privacy/proxy is enabled.
  3. False or outdated WHOIS data may cause suspension/deletion.

Backups Disclaimer

  1. Customers are responsible for maintaining their own backups.
  2. Company backups (if provided) are complimentary and not guaranteed.
  3. We are not liable for loss, corruption, or inability to restore backups.

Reseller Clients’ Data

  1. Resellers act as independent controllers for their end-customer data.
  2. Company only processes such data for infrastructure purposes.
  3. Resellers are responsible for ensuring client compliance with privacy laws.

Third-Party Services

  1. We may share limited data with registries, CDNs, payment processors, and anti-abuse providers.
  2. Each third party maintains its own privacy obligations.

Cookies & Analytics

  1. Cookies are used for logins, preferences, and security.
  2. Analytics may track anonymized data for service improvement.

Data Retention

  1. Customer and billing records retained while services are active.
  2. Post-termination, billing data may be retained as required by law.
  3. Service logs and backups may be purged after cancellation.

Legal Disclosure

  1. Data may be disclosed to law enforcement, courts, or regulators as legally required.
  2. We may suspend services to preserve evidence during investigations.

India DPDP Act Compliance

  1. Under the Digital Personal Data Protection Act (DPDP, 2023), customers may request access, correction, or deletion of personal data.
  2. Grievance Officer for India: Email: support@skphost.net
    Address: Koderma, Jharkhand 825409, India
  3. Requests will be handled within statutory timelines.

Your Rights

  1. Right to access, correct, and delete data (GDPR/DPDP/CCPA).
  2. Right to withdraw consent and opt-out of non-essential processing.
  3. Right to data portability where applicable.

Updates to This Policy

  1. We may revise this Policy anytime by posting updates on our website.
  2. Continued use of services means acceptance of changes.